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Medical Travel Guidelines Your health is our priority. Here is how to travel comfortably with medical needs. Carrying Medication Keep medications in original, labelled containers. Carry a lett...

What to Do When You Miss Your Flight Missing a flight can be stressful, but here is how to get back on track quickly. Act Immediately Go directly to the airline's service desk or call our 24/7 cust...

Sports Equipment and Oversized Baggage Planning to bring your sporting gear? Here is what you need to know before you pack. Common Sports Equipment ItemAcceptedFee BicycleYes (boxed)$50–$100 ...

Flight Check-In Options Checking in before you arrive at the airport saves time and gives you more control over your journey. Online Check-In Opens 24 hours before departure, closes 1 hour befor...

In-Flight Meal Guide We offer a range of meal options to suit every taste and dietary need. Standard Meal Service Short-Haul Flights (under 2 hours): Complimentary snacks and beverages. Medium...

Handling Overbooking Situations Airlines sometimes sell more seats than available. Here is what happens and what your rights are. Voluntary Denied Boarding We first ask for volunteers willing to gi...

Airport Lounge Access Guide Relax before your flight in one of our partner lounges worldwide. Who Gets Access? Business and First Class passengers on same-day flights Frequent Flyer Gold and P...

Frequent Flyer Miles Guide Make every flight count by earning and redeeming miles through our loyalty program. Earning Miles Flights: Earn miles based on distance flown and fare class. Business ...

Travel Documentation Requirements Every passenger is responsible for carrying the correct travel documents. Here is what you need to know. Passport Requirements Your passport must be valid for a...

Managing Your Booking You can easily view and modify your booking through our website or app. Accessing Your Booking Visit our website and click "Manage Booking". Enter your booking reference ...