How to Request a Refund for a Cancelled Flight

Refund Process for Cancelled Flights

If your flight has been cancelled, you are entitled to a full refund or rebooking at no additional cost.

Airline-Initiated Cancellations

1. You will receive an email/SMS notification with rebooking options.
2. If the alternative flight does not suit you, select "Request Refund" in the email or your account portal.
3. Refunds are processed to the original payment method within 7–10 business days.

Passenger-Initiated Cancellations

• Fully Refundable Tickets: Cancel any time for a full refund.
• Non-Refundable Tickets: You may receive a travel credit valid for 12 months.
• 24-Hour Rule: Cancel within 24 hours of booking for a full refund regardless of fare type.

How to Submit a Refund Request

1. Log in to your account and go to "My Trips".
2. Select the booking and click "Cancel & Refund".
3. Confirm your refund preference (original payment or travel credit).

For group bookings or refunds over $500, please contact our customer support team directly.