Complaints and Feedback
Your feedback helps us improve. Here is how to get in touch and what to expect.
Ways to Contact Us
- Online Form: Submit via the "Feedback & Complaints" section of our website — fastest processing time.
- Email: Send to our customer relations team (address on the Contact Us page).
- Phone: Call our 24/7 customer support line.
- Live Chat: Available on our website and app during business hours.
- Social Media: Reach us on Twitter/X or Facebook for quick responses.
What to Include
- Your booking reference number
- Flight number and date
- A clear description of the issue
- Supporting documents or photos if applicable
Response Times
- Urgent issues (lost bags, medical): within 24 hours
- Standard complaints: within 5 business days
- Complex cases: within 20 business days
Escalation
If you are not satisfied with our response, you have the right to escalate to the relevant aviation ombudsman or consumer protection authority in your country.
Comments
0 comments
Please sign in to leave a comment.