Accessibility Services for Passengers with Disabilities

Accessibility and Special Assistance

We are committed to making air travel accessible for all passengers.

Requesting Assistance

Notify us of your needs at least 48 hours before departure — either during booking or by contacting customer support. Walk-in requests are accommodated where possible but cannot always be guaranteed.

Wheelchair and Mobility Aid Services

• Wheelchair assistance from curb to seat and seat to curb is provided free of charge.
• Manual wheelchairs are accepted as checked baggage at no extra cost.
• Electric wheelchairs require advance notice due to battery regulations.

Visual and Hearing Impairments

• Guide dogs and assistance animals travel free in the cabin.
• Safety briefings are available in Braille and large print.
• Passengers with hearing impairments can request visual notifications.

Medical Equipment

• Portable oxygen concentrators (FAA-approved) are permitted on board.
• Passengers travelling with medical equipment must carry a doctor's certificate.

Priority Boarding

Passengers requiring assistance are always offered priority boarding.